Here at Kansino, we offer a safe environment to participate in online games of chance. Gambling should be a form of entertainment, however there are risks associated with gambling such as losing control, or spending too much time or money.
Responsible gambling is our priority at Kansino. Together we can keep gambling fun by making you aware of our Addiction Prevention Policy and the possibilities of obtaining help. You can find information on the following topics below by scrolling down our page.
Tips for Gambling Responsibly
18+ What is gambling costing you? Stop in time.
Signs of Problem Gambling
Do you still have control over gambling?
Can you stop whenever you want?
Are you honest about the time and money you spend gambling?
Gambling becomes a problem when it starts causing damage to a person, their family or their friends. This is normally defined by someone spending more money and/or time than they can afford. Anyone who gambles can be at-risk of developing a gambling problem.
Signs may include:
If you recognise yourself in these signals, remember to take the self-test at https://www.loketkansspel.nl/test-jezelf.html , contact customer service for help, and act on it to prevent gambling becoming a problem.
Limits & Tools
Gambling is not without risk. For that reason it is important to understand our shared responsibility. A lot of our players use additional tools on top of the mandatory limits to manage their gambling responsibly. Read more below to see which limits or other tools suit your gambling style best.
Deposit Limit
Set the maximum amount of money you want to add to your account per day, week and/or month. We recommend that you don’t set an amount higher than what you could potentially afford to lose.
Set Limit
Maximum Balance Limit
If when you log out, there is more money in your account than the limit you set, this extra amount will be returned to the linked bank account in your name. This helps you to secure your winnings.
Set Limit
Reality Check
Do you ever lose track of time while gambling? Set a time reminder for yourself here and have more control over how long you play. You will now get a notification every time you reach the set play time. And it will give you the option to continue playing or stop playing.
Set Limit
Self-exclusion
Self-exclusion is a powerful tool for individuals who wish to take a break from gambling. This option allows you to voluntarily exclude yourself from accessing our casino services for a specified period. By activating self-exclusion, you are taking a proactive step in maintaining control over your gambling activities and ensuring that you have the time needed to focus on other aspects of your life.
Set a Self-exclusion
Time Limit
Here you can specify how much time you would like to spend on gambling per day, week and/or month. Set this limit in line with how much time you would like to spend at a maximum on gambling in your spare time.
Set Limit
Loss Limit
You can also enter a loss limit by day, week and/or month. This ensures that you can only lose a certain amount of your own deposited money.
Set Limit
Time-Out
A time-out period is a temporary suspension of your account that allows you to take a short break from our site. This feature is ideal for those who would like to pause their account access without committing to a long-term account closure. During a time-out, you won’t be able to access your account or place any bets.
Set Timeout
Account History
Accessing your account history provides you with a detailed record of all your gambling activities, including deposits, withdrawals, and bets placed. This transparency allows you to monitor your spending and gain a clear understanding of your gambling habits. Regularly reviewing your account history can help you make informed decisions and recognize patterns that may indicate a need for change.
View bets history
View transactions history
Young Adults
From 18 up until 24 years old.
For young adults up to the age of 24, Kansino has adjusted limits:
We do this preventively, since we do not want young adults to lose too much money, or have a negative experience with gambling.
If you are between 18 and 24 years old, we will be more concerned and may ask you more questions to make sure that you have your gambling under control.
Need Help?
Do you need to contact a relevant organisation for professional advice, help for yourself or someone close to you? Then please approach one of the organisations listed below. You are not alone and help is always available if you need it.
We want to ensure that gambling is safe and entertaining for all our players.
For everything about gambling, the different ways of professional help available in the Netherlands and advice on gambling website blocking software, please go to Loket Kansspel via the link below.
Need professional help?
Here you will find different addiction clinics in the Netherlands where professional help is offered.
Addiction care is reimbursed in the Netherlands. Check in advance with your health insurance what is and what is not reimbursed.
Want to speak to someone online directly?
Loket Kansspel
Available day and night Phone: 0800 24 000 22
Between 8.00 and 00.00 Whatsapp: 06-59810733
Between 8.00 and 00.00 Chat: www.loketkansspel.nl
Website: www.loketkansspel.nl
Do you prefer anonymous help?
Gamblers Anonymous Area Gamblers (AGOG)
Phone: 0800-2277722
Website: www.agog.nl
Need Support?
Gordon Moody
Website: https://www.gamblingtherapy.org/nl/sup
Email: [email protected]
Contact them: https://www.gamblingtherapy.org/nl/informatie-3/neem-contact-met-ons-op/
Want to set parental controls?
Netnanny
Website: https://www.netnanny.com/#
Help! My loved one has a gambling problem
Gambling addiction often blinds people to what it can do to loved ones. For example, it can touch and affect a loved one’s life. It is not easy for a friend, family member, partner, etc. to be dragged into any financial problems, lies or relationship- and trust issues. But how do you actually recognise the signs of a gambling addiction? How do you start the conversation? And where to turn to as a loved one?
How to recognise a potential gambling problem in others:
For more help and guidance, please feel free to reach out to our customer support chat, and support sites like Loket Kansspel.
Protecting Minors
Kansino takes the utmost precaution to ensure that minors are not able to create an account and access our site. We ask for your cooperation to ensure that minors are not able to access our product through the account of family members by following these tips:
Game Risk Assessment
It is important to be aware that different games of chance have different risks associated with them. The risks for each game change change depending on:
For example, Jackpot slots are high risk games, while online card games such as blackjack and Texas hold ‘em are medium risk. Videoslots can be medium or high risk, depending on where individual game characteristics fall in the above categories. For more information, you can check out ASTERIG here.
Remember that you can help lower the risk of gambling on any game by making sure to utilise our available tools, to support your intended gambling limits.
Self Test
You can check, even before you register, how responsible your gambling behaviour is by following the link below and completing a Self-test. We recommend you complete this frequently while gambling to ensure you are staying in control, and can ask for help where necessary - https://www.loketkansspel.nl/test-jezelf.html
Together, we’ll make sure gambling is safe and entertaining. Do you have further questions about limits, playing behaviour or help settings? Contact our customer service team here.
Cruks (Central Register Exclusion of Games of Chance)
In addition to local self-exclusions on this platform, you have the option to exclude yourself from all legal providers in the Netherlands through Cruks; Central Register Exclusion of Games of Chance. Click here if you want help with self-exclusion from gambling.
Do you want to stop gambling, but can’t manage it yourself? We can help you register with Cruks. Once registered here, you can no longer gamble online for a minimum of six months, casinos or slot machine halls with a licence registered in the Netherlands.
More Questions?
Contact Us
Please feel free to reach out to us if you have any questions.
If you would like to speak to our RG Rep, please find our up to date information here.
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