What is my standard net deposit threshold?
For young adults the default net deposit threshold is 350 EUR while for customers over 24 the default limit is set at 700 EUR for every calendar month, unless otherwise defined prior to October 1st, 2024. When the net deposit threshold is triggered then you will receive an affordability alert onsite guiding you on the next steps.
What does ‘Net Deposit’ mean?
‘Net Deposit’ is the amount of money you've put into your account minus what you've taken out. For example, if you deposit €100 and then withdraw €30, your net deposit is €70.
How can I increase my threshold alert?
If you want to increase your threshold alert, you'll need to show that it's okay for you to spend more. This means you might need to share some information or consent to obtain bank information or documents that show you have enough money to support this change.
How is my new threshold alert determined?
Your new alert is decided after we check the information you provide, like how much money you have as an income. This is to make sure the new alert is safe for you and fits within the rules set of the regulations.
Why does Kansino impose alerts and limits?
Kansino sets limits and alerts to make sure everyone plays safely and doesn't spend more money than they can afford. It's like having a safety net so you don't get carried away. This is part of the rules to help keep gaming fun and responsible.
What happens if I trigger my threshold alert?
If you trigger your alert, you will not be able to deposit for the rest of the calendar month. This alert will be reset on the 1st of the next calendar month and you can then proceed to deposit again.
Where can I view my alerts and limits?
The new regulations do not refer to limits but to alerts of possibly risky behaviour, which Kansino has introduced into a new friendly customer flow that keeps things simple and safe for its customers. Despite these alerts not being visible in your account, you are more than welcome to utilise the rest of the available deposit and loss limits from your ‘my account’ page.
Which documents are valid?
Valid documents are things that show your income, like your payslip, bank statements, or tax return.The documents must not be older than 3 months. These documents will help us understand where the alerts for the net deposit threshold would need to be set.
Are documents always needed?
No, in certain cases it will be sufficient to share information on occupation and define how much money you earn through our income declaration form.
Another option would be to supply the needed information through our automated verification, that will allow us to request the needed information through your personal bank account.
What do I need to provide if I am self-employed?
If you're self-employed, you'll either need to provide us with a simple statement of your monthly/ yearly income or you’ll need to show proof of your income. This can be documents like your latest tax return or provide consent to your main personal bank account(s) through our automated verification that shows the flows of income from your business to you.
I am retired: how does that work?
If you're retired, you'll either need to provide us with a simple statement of your monthly/ yearly income or you’ll need to provide consent for us to retreive high level information from your main personal bank account(s) through our automated verification that shows the flows of the pension payments. These show how much money you get from your pension or any other sources of income. It's just a way to prove that you have money coming in to support your gaming.
My partner is supporting my lifestyle
If your partner supports you financially, you can use a joint bank account where you appear as a co-owner, and provide consent for us to retrieve from the joint bank account high level information about the proof of your partner’s income or a statement or letter from them explaining this.
I have passive income, can I use that?
Yes, you can use passive income, like rent from a property or interest from investments. You'll need to provide us with information about this income and/ or provide consent through our automated verification, for us accessing high-level data from the bank account you are receiving the passive income to.
I only receive dividends, what now?
If you get money from dividends (like when you own shares in a company), you can use this to show your income. You'll need to provide documents that show how much you receive from these dividends, like bank statements or dividend statements. Please also note that only a small percentage of that amount you are receiving will be calculated towards the net deposit alert.
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